Hi,
I hope someone can help. I have a video which I need to downsize for web however no matter what I try I keep getting back bars at the top and bottom of the video.
The original file is 1050x576px and what I'm doing is trying to reduce it to a width of 720px. I first tried an export settings with frame width / height 720x395 (reducing proportionally the dimensions) but when I run it the export with Adobe Media Encoder I'm getting black bars at the top and bottom of the video. I've tried to fine-tune the export settings, manually adjusting the frame height systematically pixel by pixel, and even through I manage to get a preview without those black bars (at 720x385) , the exported video file still contains those black bars at the top and bottom. Can anyone explain why his is happening and what I can do to prevent them from appearing?
Any help much appreciated.
Many thanks