I recently exported a video done in premiere pro through media encoder. It all played fine on my computer. The video starts with a bumper with audio and then goes to a spokesperson talking. I then uploaded it to youtube and again, everything was fine for me. But then I heard from a coworker that he could hear the audio during the bumper, but once the person got on screen there was no audio. I've never run into anything like this before. I went to check it out and found that if I watched the video on firefox it worked but not through google chrome (even though chrome worked for me). I figured it was some odd extension or something she had installed that might have been causing it and didn't worry about it. Well then last night our social media person posted the youtube video to facebook and we again got reports of the same behavior but this time it was on multiple types of devices.
I used the vimeo 1080p export preset in media encoder. Has anyone else run into something like this before? This is the first time for me and just baffles me. I would think if you could hear the intro music you should hear all audio - it's all one audio track. But I guess I'm wrong?