I just bought and installed the lasted version of the CS suite through the cloud. Everything else seems to be working so far, except Media Encoder CC. When I downloaded all of the software, it came with both Media Encoder CC and CS6. CS6 works just fine. CC keeps crashing on start up.
Specs:
17" Macbook Pro
version 10.6.8 - with the lastest security updates and patches
3.06 GHZ intel Core 2 Duo
4GB 1067 MHZ DDR3 - I am working on getting an upgrade to 8GB. Waiting on the RAM
on my PCI bus - NVIDIA GeForce 9400M with 256 MB vRAM
on my PCIe bus - NVIDIA GeForce 9600M GT with 512MB vRAM
Media Encoder CC version 7.0.1
As I said, everything including Media Encoder CS6 works fine. They open, I can do stuff, save, and close. But when I try to start up Media Encoder CC, I get the splash screen, then a Problem Report for Adobe Media Encoder CC. The details of the message are as follows:
| Process: | Adobe Media Encoder CC [13721] |
| Path: | /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/Contents/MacOS/Adobe Media Encoder CC |
| Identifier: | com.adobe.ame.application |
| Version: | ??? (???) |
| Code Type: | X86-64 (Native) |
Parent Process: launchd [108]
| Date/Time: | 2013-07-14 18:31:10.844 -0400 |
| OS Version: | Mac OS X 10.6.8 (10K549) |
Report Version: 6
| Interval Since Last Report: | 313569 sec |
| Crashes Since Last Report: | 7 |
Per-App Crashes Since Last Report: 5
| Anonymous UUID: | 97878AE6-EEAB-4FC0-9C85-55C1505AB383 |
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Library not loaded: /usr/lib/libcurl.4.dylib
Referenced from: /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/Contents/MacOS/../Frameworks/dvacaptioning.framework/Versions/ A/dvacaptioning
Reason: Incompatible library version: dvacaptioning requires version 7.0.0 or later, but libcurl.4.dylib provides version 6.0.0
Binary Images:
| 0x7fff5fc00000 - | 0x7fff5fc3be0f dyld 132.1 (???) <29DECB19-0193-2575-D838-CF743F0400B2> /usr/lib/dyld |
Model: MacBookPro5,2, BootROM MBP52.008E.B05, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.42f4
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500420ASG, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000 / 3
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8217, 0x06110000 / 5
Other than the spect on my machine, I have no idea what that means. I looked at the reason in the middle of all that, but it doesn't make sense. Why would it be looking for older versions of the libraries if it's a new version of the software? Also, the interesting thing to note is that in the chart it reports 7 crashes. That corresponds with the number of times I've tried to open the app. Please help!!
Thanks in advanced!