Hello all!
Media encoder suddenly started crashing on startup . I'm working on a Mac Pro with OS 10.9. Everything was working fine yesterday.
**edit** On first launch this morning, went to encode a ProRes422 HQ file for BluRay, but in the export settings window, the source settings stated that there was no video. The file played fine in QuickTime. I quit, tried to update. The update failed. I deleted and re-installed. Now AME crashes immediately on startup. Any help would be greatly appreciated!
I have uninstalled and reinstalled Premiere family CC, and on the uninstall, checked the box to delete preferences.
Here's the crash report I'm getting:
Process: Adobe Media Encoder CC [2672]
Path: /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/Contents/MacOS/Adobe Media Encoder CC
Identifier: com.adobe.ame.application
Version: 7.1.0.174 (7.1.0)
Code Type: X86-64 (Native)
Parent Process: launchd [182]
Responsible: Adobe Media Encoder CC [2672]
User ID: 501
Date/Time: 2013-11-14 13:01:21.781 -0800
OS Version: Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: 7865F7DF-5D62-99CC-E77B-5CB33788BDA7
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type dvacore::filesupport::dir_create_exception: $$$/dvacore/filesupport/DirCreate=The directory '@0' could not be created. Please check the parent directory protection or permission rights.
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8676b866 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff82d8b35c pthread_kill + 92
2 libsystem_c.dylib 0x00007fff82f6abba abort + 125
3 libc++abi.dylib 0x00007fff8c700141 abort_message + 257
4 libc++abi.dylib 0x00007fff8c725aa4 default_terminate_handler() + 240
5 libobjc.A.dylib 0x00007fff8ca9f322 _objc_terminate() + 124
6 libc++abi.dylib 0x00007fff8c7233e1 std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff8c722e6b __cxa_throw + 124
8 com.adobe.dvacore.framework 0x0000000100224bdd dvacore::filesupport::DirHelper::Create() + 813
9 com.adobe.dvaworkspace.framework 0x0000000104ed4c23 dvaworkspace::workspaceutils::GetWorkspaceDirs(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 115
10 com.adobe.ame.application 0x00000001000075de AME::app::AMEApp::InitWorkspaceManager() + 78
11 com.adobe.exo.framework 0x000000010507a748 exo::app::AppBase::Initialize(exo::app::AppInitArgs&) + 1000
12 com.adobe.ame.application 0x0000000100012998 AME::RunTheApp(exo::app::AppInitArgs&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&) + 1576
13 com.adobe.ame.application 0x0000000100054e08 main + 424
14 com.adobe.ame.application 0x0000000100002ff4 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8676c662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8cc4243d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8cc42152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8676be6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff82d8bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff82d8efb9 start_wqthread + 13