Hi guys,
Need help ASAP PLEASE.
Something that has happened for sometime now, but doesn't happen with every video I encode.
I run a wedding video business so my videos are often long and it takes a while for a high-quality encode so when this problem occurs and I am forced to find the offending frame and restart the encode once again, you can imagine it's not too great for my business.
It seems that on some videos, there is a random (it appears) frame within the video that Media Encoder doesn't like, and during this time, the encoding stops at that frame, the timer continues to run, and within around 5 minutes after the encode stops, an error box pops up and the encode fails. At this point, I usually have to find the frame that caused this and delete it from the video in Premiere Pro and re-encode, wasting valuable hours. However, not staring at my screen constantly to see which frame actually fails (by looking at the monitor in AME), means that once I come back to my computer and see the error message, I have no way to know which frame caused the error as the monitor window disappears after encoding is finished whether successful or not, and I can only get a rough estimate of where it is by looking at the log time of the error.
At this point, I select half my video and do another encode. And using this method of elimination I eventually track it down to a single frame responsible for this mess.
There is nothing unusual about the frame, however there seems to be one consistency: It tends to be towards the end of a clip, perhaps the second last frame before that clip ends and the next begins, or during a fade-out of that clip. Again, it's a single frame that is responsible and not the entire clip nor the effect of the fade-out. It is also worth emphasising that this error does not occur on every video. But it has happened with my last 3 wedding videos, delaying my progress for days.
I have included screenshots to help:
Here, AME has frozen on this frame, during a fade-out of the clip. It stayed on this shot for around 5 minutes before the error appeared.
The error log:
As you can see, not a very helpful log!
And finally, the clip as seen from Premiere Pro (2 monitor preview):
The specs are, Adobe CS6 - Premiere Pro, AME and Encore.
i7-3770k CPU, normally overclocked and water-cooled (not at present time).
32GB Corsair Vengeance RAM 1600MHZ.
Nvidia GTX 780Ti.
Windows 8.1.
Thanks in advance for any help!