I'm trying to encode 4K portrait h.264 .mp4 and I get the following message "Frame dimesions are not supported. Please check that both width/height alues are within limits."

As a temporary work around I'm rendering Landscape 3840x2160 with my content rotated 90 degrees. This will not be good enough in the long run though as I have to produce content for a digital signage player that outputs portrait 2160x3840.

Is there a way to force 2160x3840 or will this resolution be supported in the near future?

Cheers,

R Wallace

I am using the YouTube 1080p 30fps preset and twice now I have had an export of the same project fail. The error log states:

"File importer detected an inconsistency in the file structure of Accident Reenactment.mp4.  Reading and writing this file's metadata (XMP) has been disabled.

Adobe Media Encoder

Could not write XMP data in output file."

The result is a small file of 24 bytes, so the video doesn't even get created. I have exported this same project to DVD and ProRes with no issue, so I have no idea what the problem is.

Here is the whole section from this export:

05/12/2014 12:44:25 PM : Queue Resumed

- Source File: Accident Reenactment

- Output File: /Volumes/Macintosh HD 2/Output Files/Accident Reenactment.m2v

- Preset Used: DVD

- Video: NTSC, 720x480, 29.97 fps, Upper, Quality 75

- Audio: PCM Audio, 48 kHz, Stereo, 16 bit

- Bitrate: VBR, 1 Pass, Min 2.80, Target 5.00, Max 7.00 Mbps

- Encoding Time: 01:19:24

05/12/2014 02:03:50 PM : File Successfully Encoded

- Source File: Accident Reenactment

- Output File: /Volumes/Macintosh HD 2/Output Files/Accident Reenactment.mov

- Preset Used: Quicktime Archive

- Video: 1920x1080 (1.0), 29.97 fps, Upper, Quality 90, Apple ProRes 422

- Audio: Uncompressed, 48000 Hz, Stereo, 16 bit

- Bitrate:

- Encoding Time: 02:32:23

05/12/2014 04:36:24 PM : File Successfully Encoded

- Source File: Accident Reenactment

- Output File: /Volumes/Macintosh HD 2/Output Files/Accident Reenactment.mp4

- Preset Used: YouTube HD 1080p 29.97

- Video: 1920x1080 (1.0), 29.97 fps, Progressive

- Audio: AAC, 320 kbps, 48 kHz, Stereo

- Bitrate: VBR, 2 pass, Target 8.00 Mbps, Max 8.00 Mbps

- The source was deinterlaced

- Encoding Time: 04:12:14

05/12/2014 06:16:14 PM : File Encoded with warning

------------------------------------------------------------

File importer detected an inconsistency in the file structure of Accident Reenactment.mp4.  Reading and writing this file's metadata (XMP) has been disabled.

Adobe Media Encoder

Could not write XMP data in output file.

Edited in Adobe Premiere Pro CC on an iMac running OSX 10.9.2.

Core i7 2.93 GHz

8GB RAM

Built in YouTube HD 1080p 29.97 preset in Media Encoder.

Any help would be great. Please let me know if you need any addition info.

Getting this message/ error while trying to upload to youtube after encoding like I normally do. I'm getting it every time, and I have searched everywhere for a solution, and I have come up with nothing. Nothing has changed on my end, and everything appears to be up to date. Would absolutely love a timely response, and something other than a game of 20 questions. This is the error log, nothing has changed on my end, and the internet is saying it's an API issue, but absolutely nothing regarding Adobe specifically is coming up.

I repeat. Creative cloud AND apps are up to date. This started happening randomly, first error happened on 08/08/2016 07:35:08 PM. (I was sick and didn't bother trying to upload until now which explains the gap in time). I have tried everything from a 15 second video, to a 40 minute video, logging out and back in multiple times, etc etc. The usual trouble shooting.

I trust the support team will deal with this in a timely manner, as the publish feature is kind of one of the major selling points of Premiere Pro.

I will NOT answer a series of 20 questions, or play forum tag for a week. I just want a swift solution to this error, or I will simply consider dropping the products due to the mass of errors I have had to deal with via the direct publishing feature.

The error:

09/03/2016 01:07:42 AM : YouTube({

"error": {

  "errors": [

   {

    "domain": "youtube.quota",

    "reason": "quotaExceeded",

    "message": "The request cannot be completed because you have exceeded your \u003ca href=\"/youtube/v3/getting-started#quota\"\u003equota\u003c/a\u003e."

   }

  ],

  "code": 403,

  "message": "The request cannot be completed because you have exceeded your \u003ca href=\"/youtube/v3/getting-started#quota\"\u003equota\u003c/a\u003e."

}

}

) - {

"error": {

  "errors": [

   {

    "domain": "youtube.quota",

    "reason": "quotaExceeded",

    "message": "The request cannot be completed because you have exceeded your \u003ca href=\"/youtube/v3/getting-started#quota\"\u003equota\u003c/a\u003e."

   }

  ],

  "code": 403,

  "message": "The request cannot be completed because you have exceeded your \u003ca href=\"/youtube/v3/getting-started#quota\"\u003equota\u003c/a\u003e."

}

}

The other provided encoding information (the usual).

- Preset Used: 60FPS 1 pass Publish

- Video: 1920x1080 (1.0), 60 fps, Progressive, 00:41:56:37

- Audio: AAC, 320 kbps, 48 kHz, Stereo

- Bitrate: VBR, 1 pass, Target 10.00 Mbps, Max 12.00 Mbps

- Encoding Time: 00:00:24

09/03/2016 12:20:13 AM : Encoding Failed

Hi,

I tried a few video outputs. They go for a few minutes. Then Media Encoder stops with an error.

-------------------------------------------------------

- Encoding Time: 00:20:00

02/09/2016 12:40:04 PM : Encoding Failed

-------------------------------------------------------

Export Error

Error compiling movie.

Unknown error.

-------------------------------------------------------

- Encoding Time: 00:04:02

02/09/2016 03:30:34 PM : Encoding Failed

-------------------------------------------------------

Export Error

Error compiling movie.

Unknown error.

-------------------------------------------------------

- Encoding Time: 00:04:27

02/09/2016 03:43:15 PM : Encoding Failed

-------------------------------------------------------

Export Error

Error compiling movie.

Unknown error.

-------------------------------------------------------

Hello,

I am exporting a mpeg HDV file that has a constant frame rate to a H264 video (.mp4) video to upload to a web-base video player. I'm actually using the preset in Media Encoder "YouTube HD 720p 29.97".

The online video web interface I use requires a constant frame rate. But when looking at the video in MediaInfo it shows the video file as a variable frame rate. After looking through the settings in Media Encoder I cannot find any option to correct that.  I see where you can change the frame rate and it is at 29.97. So you would think it would be constant but it is not. And it does not have any settings, that I can see, to change from variable to constant. I do see the bitrate settings, but that is not the issue.

I also have Apple Compressor and that successfuly does a constant frame rate, but if possible I'd rather use Adobe Media Encoder. So does anybody know how to change this setting? Thank you

I see that finally the new version of AME supports encoding in h265. I opened AME but I'm not able to find the h.265 preset. Where is it/what is its name?

Thanks in advance

I see a lot of old discussions on this topic and I am wondering if there is a new solution for this problem.

For years I had no problem using Encoder then today I generated an H.264 file QUEUEd from Premiere.

There were some error messaged showing up but it went through.

After that Encoder would not start up.

I click on the Encoder icon.

The rotating blue circle appears and after a few seconds it disappears.

Please help!

I posted this is the Premiere forum two months ago, but no response.

I’m trying to understand where Key Frames are positioned, but the info I have found on the web is unclear. Here is Adobe’s explanation from the Adobe Media Encoder PDF:

Explanation 1

Key Frames are complete video frames (or images) that are inserted at consistent intervals in a video clip. The frames between the Key Frames contain information on changes that occurs between Key Krames.

By default, AME automatically determines the key frame interval (Key Frame Distance) to use based on the frame rate of the video clip.

If your footage has a lot of scene changes or rapidly moving motion or animation, then the overall image quality may benefit from a lower Key Frame Distance. A smaller key frame distance corresponds to a larger output file.

In another Adobe document it states that a Key Frame Distance is the:

Explanation 2

Number of frames after which the codec will create a key frame when exporting video.

Somewhere else it states (re Key Frame Distance):

Explanation 3

This sets the maximum # of frames between key frames. If this # of frames without a keyframe occurs, the compressor will insert a keyframe regardless of whether the scene has changed.

There are differences between the explanations:

1. the first says that Key Frames are created at a constant separation;
2. the second implies that Key Frames may not be at a constant separation (because a new Key Frame will be created a certain number of frames after the previous Key Frame, but doesn’t say anything about the Key Frame before that one);
3. the last explanation is quite clear (but at variance with the first): The Key Frame distance is the maximum number of frames allowed between Key Frames.

My interest in Key Frame Distance is because I have noticed a very slight, brief shimmering at one-second intervals in my slide shows exported from Premiere in h.264 (Blu-ray), 23.976 fps, 20-30 Mbps bit rate, 2-pass, Key Frame Distance unticked (with “23” appearing dimmed). It’s a very subtle effect, not always visible. I assume the shimmering is when a new Key Frame has been inserted during a still. Whether or not that really is the cause, I'd still like to know more about Key Frames. Most of my Premiere work is with stills, with the occasional video clip from a Lumix GH3 (1920 x 1080, 23.976 fps, AVCHD) thrown in. The stills have mainly simple dissolve transitions.

Q1: I assume the clips out of my GH3 have, as per Explanation 1, a constant distance between Key Frames. If such a clip is cropped inside Premiere at a frame that is not a Key Frame, does Premiere, when exporting, insert a new Key Frame at the crop point, using information contained in the original clip to create the image at that particular frame?

Q2: In general, where two unrelated video clips abut (but not at Key Frames), what does Premiere do about Key Frames? Add one at the last frame of the first clip, and at the first frame of the second clip? Then apply the Key Frame Distance parameter to ensure that within each clip there are a suitable number of Key Frames?

Q3: For stills, does Premiere insert Key Frames at the Key Frame Distance? Or is it clever enough to know that: “Hey, this is a still. No Key Frames are needed.”

Q4: Where are Key Frames created for a still that is dissolving? Assume a Key Frame Distance much greater than the dissolve time. If I was designing Key Frame inserting software, I would create a Key Frame at the start of the dissolve, one in the centre, another at the end of the dissolve, and then no more until the next clip.

Q5: Can Premiere (or AME or After Effects) tell me where Key Frames are located? Can I move them?

I am going out of my mind with frustration on this one.  3 days ago I rendered a video for YouTube just fine.  Since then, with no adjustment to settings, the finished renders have been made into tiny .mp4 files that I can't play or upload.  I had to uncheck "Import Sequences Natively" just to get all the segments to render without the offline message (clearing cache and the myriad other suggestions for this issue proved unsuccessful), but it allowed me to start using Media Encoder again.  Now this issue has popped up and I can't find a straight answer anywhere and all suggestions have not helped.  Can someone please help?  I've got a deadline that I'm already getting behind on.

I am trying to convert an AVCHD video for viewing on my iPad 3. I use Adobe Media Encoder and select the iPad 2 settings (1920x1080) and it exports the video perfect, but no audio. I have "Export Audio" checked off. I tried it with 5 other settings and it just wont include the audio. Any ideas?

I am trying to use Media Encoder CS5.5 downconvert a HD clip (1920 x 1080) to DV PAL anamorphic (720 x 576) .

However there only seem to be 2 choice for me in the export menu in terms of pixel aspect ratio.

By selecting D1/DV PAL, the exported clip is a 4:3 letterboxed video - which is not what I want.

By selecting D1/DV PAL widescreen, the exported clip is an almost-correct anamorphic video.

I say 'almost-correct' because there are narrow black bars on the left and right side of the exported clip.

The image below shows the preview of the exported clip (with black bars at the side)

Does anyone know the reason for the black bars at the sides? And how can I get rid of them.

Thanks.

I'm trying to encode videos in Media Encoder while editing other videos in Premiere. Media Encoder keeps pausing for no apparent reason. I've done some investigating, and it seems when I hit the spacebar in Premiere to pause or resume playback, it's also pausing the encoding in Media Encoder. This seems like a pretty self-defeating bug to me.

I tried to solve this problem by deleting the spacebar keyboard shortcut in Media Encoder, but it's still happening. Is there a fix for this?

Is it possible to set a default output & preset?

I never encode anything to F4V but frequently encode to H.264. It would be great if I could set the output format and preset.

-Darius

I keep getting a failed error when trying to use Adobe Media Encoder. 

I open up my premiere project and select the comp I want.  I switch the format to Quicktime, select h.264 from preset.  Hit the start button and I get the failed sound/icon.

2 questions:

1. My comp is 1920x1080 but when I go in it automatically has it as 720... why is it not recognizing the comp size?

2. Is there a way to fix this error?  It seems to export occassionally to my C drive (which is not raid) but it fails to my F drive (Raid 10).  But usually if I export as a wmv or something smaller it exports fine to F.

I'm using Adobe Media Encoder build 9.2.0.26 on a 2015 iMac running El Capitan with 32 GB of Memory and a 4 GHz Intel Core i7 processor.

I frequently import longer musical performances (up to and over an hour). I never had this issue until recently, but upon importing the concerts, the audio is dropping out at random points. This isn't a Premiere issue, because the audio drops out when viewing the imported file in Quicktime as well.

You can see in the picture above that all five channels of the 5.1 surround just stop mid way through the concert. There's no consistency to the time when each concert drops out. The above video has the audio drop out at just under 32 minutes. Other concerts have dropped out at 30 minutes, 53 minutes, 15 minutes, and 24 minutes. This problem does not seem to occur with shorter files.

Here's is the encoder information from the log:

- Source File: /Volumes/CAM_MEM/AVCHD/BDMV/STREAM/00008.MTS

- Output File: /Volumes/Goliath/PremiereFiles/Concerts/SP161003_OldLineStatesmen.mov

- Preset Used: Custom

- Video: 1920x1080 (1.0), 29.97 fps, Upper, Quality 90, H.264, 01:05:46:00

- Audio: Uncompressed, 48000 Hz, 5.1 (L, C, R, Ls, Rs, LFE), 16 bit

- Bitrate: Target 10 Mbps, Max 10 Mbps

- Encoding Time: 00:54:55

10/05/2016 07:54:30 PM : File Successfully Encoded

Does anyone have any insight as to why this is occurring and how to fix it?

Thanks in advance!

Chris

So apparently Adobe has changed their settings in CC 2014 and Adobe After Effects no longer has the H.264 container, and is only offered as a codec for Qucktime. I've been told I have to go into Adobe Media Encoder for the H.264 codec. That's fine, problem is that Adobe Media Encoder does not really have any options for Alpha. From my understanding you have to set it to 32bpc for it to do alpha in a file, which did not seem to work, but that's irrelevant now because that's not what I need. I need to render out two files for a batch list, one with just RGB files and one with just alpha. I talked to someone from Adobe and they suggested I post here. Let me know if you need details.

Thank you very much.

I am using the YouTube 1080p 30fps preset and twice now I have had an export of the same project fail. The error log states:

"File importer detected an inconsistency in the file structure of Accident Reenactment.mp4.  Reading and writing this file's metadata (XMP) has been disabled.

Adobe Media Encoder

Could not write XMP data in output file."

The result is a small file of 24 bytes, so the video doesn't even get created. I have exported this same project to DVD and ProRes with no issue, so I have no idea what the problem is.

Here is the whole section from this export:

05/12/2014 12:44:25 PM : Queue Resumed

- Source File: Accident Reenactment

- Output File: /Volumes/Macintosh HD 2/Output Files/Accident Reenactment.m2v

- Preset Used: DVD

- Video: NTSC, 720x480, 29.97 fps, Upper, Quality 75

- Audio: PCM Audio, 48 kHz, Stereo, 16 bit

- Bitrate: VBR, 1 Pass, Min 2.80, Target 5.00, Max 7.00 Mbps

- Encoding Time: 01:19:24

05/12/2014 02:03:50 PM : File Successfully Encoded

- Source File: Accident Reenactment

- Output File: /Volumes/Macintosh HD 2/Output Files/Accident Reenactment.mov

- Preset Used: Quicktime Archive

- Video: 1920x1080 (1.0), 29.97 fps, Upper, Quality 90, Apple ProRes 422

- Audio: Uncompressed, 48000 Hz, Stereo, 16 bit

- Bitrate:

- Encoding Time: 02:32:23

05/12/2014 04:36:24 PM : File Successfully Encoded

- Source File: Accident Reenactment

- Output File: /Volumes/Macintosh HD 2/Output Files/Accident Reenactment.mp4

- Preset Used: YouTube HD 1080p 29.97

- Video: 1920x1080 (1.0), 29.97 fps, Progressive

- Audio: AAC, 320 kbps, 48 kHz, Stereo

- Bitrate: VBR, 2 pass, Target 8.00 Mbps, Max 8.00 Mbps

- The source was deinterlaced

- Encoding Time: 04:12:14

05/12/2014 06:16:14 PM : File Encoded with warning

------------------------------------------------------------

File importer detected an inconsistency in the file structure of Accident Reenactment.mp4.  Reading and writing this file's metadata (XMP) has been disabled.

Adobe Media Encoder

Could not write XMP data in output file.

Edited in Adobe Premiere Pro CC on an iMac running OSX 10.9.2.

Core i7 2.93 GHz

8GB RAM

Built in YouTube HD 1080p 29.97 preset in Media Encoder.

Any help would be great. Please let me know if you need any addition info.

Hi

I make some screencast with VLC Media Player (www.videolan.org, free and open source), it captures my desktop and exports the file in H.264 at 25 fps. Then I edit this in PPro and also export the clip in H.264.

All is well but... The original video files from VLC has a top quality with a very low bitrate (200 Kbits/s), and when I try to export the edited video with the same bitrate from AME, the quality is just horrible! Artifacts, blurred, with some blocks... Even if I export with a bitrate more than 20x higher than the original file (4400 Kbits/s), the quality is not as good as the original.

Here is a comparison between the three exports:

Can you explain me why there is a so big difference even if the bitrate is multiplied by 20? Here are the export parameters (with a bitrate of 400 Kbits/s):

Thanks a lot for your help and please excuse my poor english

I'm trying to encode 4K portrait h.264 .mp4 and I get the following message "Frame dimesions are not supported. Please check that both width/height alues are within limits."

As a temporary work around I'm rendering Landscape 3840x2160 with my content rotated 90 degrees. This will not be good enough in the long run though as I have to produce content for a digital signage player that outputs portrait 2160x3840.

Is there a way to force 2160x3840 or will this resolution be supported in the near future?

Cheers,

R Wallace

When I queue exports from Premiere CS6,  Media Encoder totally ignores any custom export settings, and chooses some completely different system defined default settings, which I did not choose in Premiere. In previous versions Premiere would always pass the encoding settings to the Media Encoder.

Update: When I tried to import the custom settings into Adobe Media Encoder, I got an error message: "Preset could not be imported. No exporter found for this preset." Then I've realized, that AEM doesn't even have a QuickTime export format!!! Actually it offers only 4 export formats: H.264 (MP4), FLV, F4V, and MP3. Then, when I queue an export with Premiere with one of those 4 formats, then AEM would accept it. Anything else - it just wouldn't work!!! So wait - am I missing something, or I literally cannot queue any other common format exports with AEM??? I need to work with MOV, AVI, AIFF, WAV etc. files, which all aren't accepted by the Media Encoder... Or am I missing something???

This is ridiculous. I am becoming quite fed up with Premiere CS6 bundle - in 20 minutes I have found already 4 diferent features, that worked in previous versions, and work no more in CS6

I don't know how it worked in CS5.5 - anybody?